Refund policy

At ET MARINE KANIYAKUMARI, we take great care to ensure that every product and livestock item reaches you in healthy and excellent condition.

🐠 Live Arrival Guarantee (DOA Policy)

We provide a DOA (Dead on Arrival) Guarantee for all livestock orders.

In the rare event that your livestock arrives in unsatisfactory condition, you must report the issue within 2 hours of delivery with clear, unopened package photos or videos as proof.

Verified DOA cases will be compensated with store credit or replacement in your next order.

📦 Non-Returnable Items

Livestock, aquarium plants, and other perishable products cannot be returned or exchanged once delivered.

Shipping and handling charges are not covered under the DOA policy.

📝 Important Notes

Our DOA Guarantee applies only at the first delivery attempt. Delayed collection, incorrect addresses, or missed deliveries will void the guarantee.

Please ensure someone is available to receive the shipment at the scheduled delivery time.

By placing an order with us, you agree to our DOA Guarantee policy.